FAQ

Frequently Asked Questions

Please read our FAQ before sending us a message.

Korea25.com business hours

Monday ~ Friday AM 9:00 ~ PM 6:00 (GMT+9) (closed on National holidays)

My email address has changed.

Log in and then click the “MY ACCOUNT” tab at the top of the page. Then click the “Edit account” button. Enter your password and then change your email address or mailing information.

Make a payment

At checkout, simply choose Paypal, Eximbay, Molpay (only Malaysia), or PaysBuy (only Thailand) to process your payment. Paypal and Eximbay do not require personal accounts, so checkout is fast and easy.

Accepted payment methods

korea25.com currently accepts various Credit Cards, Debit Cards, Visa, MasterCard, JCB, and American Express for all orders. At checkout, simply choose Paypal, Eximbay, Molpay (only Malaysia), or PaysBuy (only Thailand) to process your payment. Paypal and Eximbay do not require accounts, so checkout is fast and easy.

International credit cards

Yes, korea25.com accepts both international Credit cards and Debit cards.

Paypal Basics

Paypal offers flexible and innovative payment solutions for consumers and merchants. For more information, please visit to Paypal : www.paypal.com

Make a payment with Paypal

Yes, korea25.com currently accepts Paypal for all orders.

Cashier’s Checks or Money Orders

No, at this time korea25.com does not accept Cashier’s Checks or Money Orders.

Change or cancel an order

Please contact the Korea25 Customer service team immediately via phone or our message board. Please be advised that some orders are shipped very soon after completions, and it may not always be possible to cancel.

Shipping orders of 2kg or more

If you use Korea post, your order must weigh less than 2kg. Customs could delay packages for long periods of time. If your order is over 2kg, please choose another shipping method.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping orders valued at $300 USD or more

If you use EMS or DHL, your order value must be less than $300 USD. Customs could delay packages for long periods of time. If your order value is greater than $300 USD, please choose another shipping method..

Order Tracking

After an order is shipped, you will receive an email with a tracking number. Click on the link to visit the Korea post, EMS, or DHL website and enter your tracking number.

Delivery Time

For standard shipping, you should receive your order within 7 to 14 business days.

Ship to PO Boxes or Military APO/FPO addresses

If your order contains beauty items, we are not able to ship to PO Boxes and Military APO/FPO addresses because some beauty items may contain alcohol as an ingredient.

Unclaimed parcel returns

If the parcel is returned to the korea25 warehouse because it was unclaimed, you will get a refund for the order minus the cost of shipping cost. Sadly, we cannot refund shipping costs.

Incorrect shipping information returns

If the parcel is returned to the Korea25 warehouse because of incorrect shipping information, you will get a refund for the order minus the cost of shipping cost. Sadly, we cannot refund shipping costs.

Customs import taxes or documents such as MSDS

Korea25 is not liable for packages refused or held by customs during the delivery process. We do our best to adhere to customs guidlines during shipping, but we can in no way guarantee the actions of customs cstoms officials on a country by country basis.

Import refusal | Ministry of Food and Drug Safety documentation

Korean25 is not liable for packages refused or held by the Ministry of Food and Drug Safety during the delivery process. We do our best to adhere to customs guidlines during shipping, but we can in no way guarantee the actions of customs cstoms officials on a country by country basis.

Send us an email

⇒ trader@korea25.com

⇒ help@korea25.com